Warranty Policy

1. Introduction

At CAGMAG ("we", "our", "us"), we are committed to supplying high-quality electronics, office equipment, and business products from reputable manufacturers.

This Warranty Policy explains the warranty coverage available for products purchased through:

This policy explains:

  • Manufacturer warranty coverage
  • CAGMAG store warranty coverage (where applicable)
  • Warranty claim procedures
  • Customer responsibilities
  • Warranty exclusions
  • Repair, replacement, and resolution options

This Warranty Policy should be read together with our Terms & Conditions, Returns & Refund Policy, and applicable manufacturer warranty terms.

2. Warranty Coverage Overview

Products sold by CAGMAG may include one or more of the following warranty protections:

2.1 Manufacturer Warranty

Most branded electronics and equipment include a manufacturer's warranty provided directly by the product manufacturer.

Manufacturer warranty periods vary depending on:

  • brand,
  • product category,
  • model,
  • region,
  • manufacturer terms.

Examples may include:

  • laptops,
  • desktops,
  • monitors,
  • networking equipment,
  • printers,
  • accessories,
  • office technology products.

Customers should refer to the product documentation or manufacturer warranty information supplied with their purchase.

2.2 CAGMAG Store Warranty

Certain products may include an additional CAGMAG warranty.

Where applicable, the duration and coverage details will be clearly stated:

  • on the product listing,
  • invoice,
  • warranty certificate,
  • purchase documentation.

A CAGMAG Store Warranty does not replace or reduce any manufacturer warranty or statutory consumer rights.

3. Warranty Period

The warranty period begins from:

  • the date of purchase, or
  • the date of delivery,

depending on the applicable warranty terms.

Customers must provide proof of purchase when submitting a warranty claim.

Acceptable proof may include:

  • order confirmation,
  • invoice,
  • receipt,
  • payment confirmation.

Without proof of purchase, warranty processing may be delayed or unavailable.

4. What the Warranty Covers

Warranty coverage generally applies to defects caused by:

  • manufacturing faults,
  • defective components,
  • hardware failures,
  • workmanship issues,
  • premature failure under normal intended use.

Examples of covered issues may include:

  • device failing to power on,
  • hardware malfunction,
  • component failure,
  • manufacturing defects.

Warranty coverage depends on the product and applicable warranty provider.

5. What the Warranty Does Not Cover

Warranty coverage does not normally include damage or failure caused by:

5.1 Accidental Damage

Including:

  • drops,
  • impacts,
  • cracked screens,
  • liquid damage,
  • electrical damage caused by external events.

5.2 Misuse or Incorrect Use

Including:

  • improper installation,
  • use outside manufacturer instructions,
  • use in unsuitable environments,
  • incorrect voltage or power supply,
  • unauthorised modifications.

5.3 Physical or Cosmetic Damage

Warranty generally does not cover:

  • scratches,
  • dents,
  • cosmetic marks,
  • worn finishes,
  • damage caused after delivery.

5.4 Unauthorised Repairs

Warranty may become invalid if products have been:

  • opened,
  • modified,
  • repaired,
  • altered,

by persons not authorised by the manufacturer or CAGMAG.

5.5 Software and Data Issues

Warranty generally does not cover:

  • operating system problems,
  • viruses,
  • malware,
  • software conflicts,
  • lost files,
  • customer data loss.

Customers are responsible for backing up their data before submitting products for repair.

6. Battery Warranty

Battery warranty coverage may differ from the main product warranty.

Many rechargeable batteries are considered consumable components and may have:

  • shorter warranty periods,
  • limited capacity guarantees,
  • separate manufacturer conditions.

Customers should refer to the manufacturer's warranty documentation.

7. Warranty Claim Process

To submit a warranty claim:

Step 1: Contact CAGMAG

Contact:

Email: support@cagmag.co.uk

Provide:

  • order number,
  • invoice or receipt,
  • product name,
  • serial number,
  • description of the issue.

Step 2: Initial Assessment

Our team may request:

  • photographs,
  • videos,
  • error messages,
  • diagnostic information,
  • troubleshooting steps.

This helps determine whether the issue qualifies for warranty service.

Step 3: Product Inspection

Where required, customers may need to send the product for inspection.

Products should be:

  • securely packaged,
  • complete with required accessories,
  • accompanied by warranty documentation.

8. Warranty Repairs

Where a warranty claim is approved, solutions may include:

  • repair,
  • replacement component,
  • replacement product,
  • manufacturer service,
  • alternative resolution where appropriate.

The method of resolution depends on:

  • product availability,
  • manufacturer procedures,
  • nature of the fault,
  • warranty conditions.

9. Replacement Products

Replacement products may be:

  • new,
  • refurbished,
  • equivalent specification,

depending on manufacturer availability and warranty terms.

Replacement products will generally carry the remaining warranty period of the original purchase unless otherwise required by law.

10. Repair Timeframes

Warranty repair times vary depending on:

  • product type,
  • manufacturer service availability,
  • availability of replacement parts,
  • shipping requirements.

We aim to process claims as quickly as reasonably possible but cannot guarantee a specific repair completion date.

11. Shipping for Warranty Claims

Warranty shipping responsibilities depend on:

  • product value,
  • warranty provider,
  • fault responsibility,
  • customer location.

Customers may be responsible for shipping costs where:

  • no defect is found,
  • warranty conditions are not met,
  • damage is caused by misuse,
  • the product is outside warranty coverage.

12. International Warranty Claims

Customers outside the UK acknowledge that warranty service may involve:

  • international shipping,
  • manufacturer regional restrictions,
  • customs procedures,
  • additional processing time.

Some manufacturers provide worldwide warranties, while others provide region-specific warranty coverage.

Customers should confirm regional warranty availability before purchase if they are located outside the UK.

13. Business and Bulk Purchase Warranty Terms

For B2B customers purchasing large quantities:

  • warranty arrangements may differ depending on the supplier agreement,
  • commercial warranty terms may apply,
  • service-level agreements may be available for certain customers.

Businesses should retain purchase records for warranty purposes.

14. Data Protection During Warranty Service

Customers are responsible for protecting their personal information before submitting devices for repair.

Customers should:

  • back up important files,
  • remove personal accounts where possible,
  • remove passwords where appropriate.

CAGMAG and authorised service providers are not responsible for customer data loss during repair unless required by applicable law.

15. Warranty Fraud Prevention

To protect customers and maintain fair warranty services, CAGMAG may investigate suspicious warranty claims.

Examples include:

  • altered serial numbers,
  • counterfeit products,
  • false damage reports,
  • repeated fraudulent claims,
  • products not purchased from CAGMAG.

Fraudulent claims may result in rejection of warranty service and further action where appropriate.

16. Statutory Consumer Rights

This Warranty Policy does not affect your legal rights.

Customers may have additional rights under applicable consumer protection laws, including rights relating to:

  • faulty products,
  • products not matching descriptions,
  • unacceptable quality,
  • repair or replacement remedies.

Where mandatory legal rights apply, they take priority over this policy.

17. Limitation of Warranty Liability

To the extent permitted by law, CAGMAG shall not be responsible for:

  • indirect losses,
  • loss of business,
  • loss of profits,
  • loss of data,
  • downtime costs,

arising from warranty claims.

This does not exclude liability that cannot legally be excluded.

18. Warranty Policy Changes

CAGMAG reserves the right to update this Warranty Policy from time to time.

Changes may occur due to:

  • manufacturer updates,
  • legal requirements,
  • operational improvements.

The version applicable at the time of purchase will generally apply unless otherwise required by law.

19. Contact Information

For warranty assistance:

CAGMAG

Website: www.cagmag.co.uk
Email: support@cagmag.co.uk

Our support team aims to respond within 1–2 business days.