Information We Collect
We may collect:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment information (processed securely by our payment providers)
- IP address
- Device information
- Browser information
- Order history
How We Use Your Information
We use personal data to:
- process orders
- deliver products
- prevent fraud
- provide customer support
- improve our website
- comply with legal obligations
- send marketing communications where you have consented
Legal Basis
Where applicable under UK GDPR, we process data based on:
- contract performance
- legal obligations
- legitimate interests
- customer consent
Sharing Information
We may share information with:
- Shopify
- Stripe
- payment processors
- shipping carriers
- fraud prevention providers
- government authorities where legally required
We never sell personal information.
Data Retention
Information is retained only as long as necessary for legal, accounting, warranty and business purposes.
Your Rights
Subject to applicable law, you may request to:
- access your information
- correct inaccurate data
- erase data
- restrict processing
- object to processing
- receive a copy of your data where applicable
Requests can be sent to:
Security
We implement appropriate technical and organisational measures to protect customer information.
No internet transmission is completely secure.