1. Introduction

At CAGMAG ("we", "our", "us"), we provide customers with secure and convenient payment options for purchasing high-end electronics, office supplies, business equipment, and related products.

This Payment Policy explains the payment methods we accept, payment processing procedures, security measures, refunds, payment disputes, fraud prevention procedures, and responsibilities of customers when making purchases through:

• www.cagmag.co.uk
• Our Shopify online store
• Our physical retail location(s)
• Approved business sales channels

This policy is designed to provide transparency for customers and ensure compliance with payment processing requirements, including those of Shopify Payments, Stripe, banks, and other payment service providers.

2. Accepted Payment Methods

CAGMAG accepts various payment methods depending on the sales channel and customer location.

Available payment methods may include:

Online Payments

Customers shopping through our website may pay using:

• Visa
• Mastercard
• American Express (where supported)
• Debit cards
• Credit cards
• Shopify Payments-supported payment methods
• Stripe-supported payment methods
• Apple Pay (where available)
• Google Pay (where available)
• Other payment options displayed during checkout

In-Store Payments

Customers purchasing from our physical retail location may pay using:

• Cash
• Debit cards
• Credit cards
• Contactless payments
• Mobile payment methods
• Other accepted payment methods displayed at the store

Business and Bulk Orders

For business customers purchasing in larger quantities, payment options may include:

• Card payment
• Bank transfer
• Approved business payment arrangements
• Commercial invoice payment terms where agreed in writing

Credit terms are not automatically provided and must be approved by CAGMAG.

3. Online Payment Processing

All online payments are processed through secure payment providers.

Depending on the payment method selected, transactions may be processed through:

• Shopify Payments
• Stripe
• Other authorised payment processors integrated with our store

CAGMAG does not directly store complete payment card details.

Payment providers handle sensitive payment information according to applicable security standards and industry requirements.

4. Payment Authorisation

When customers submit an order, payment authorisation is requested from the relevant payment provider.

An order is considered confirmed only after:

• payment has been successfully authorised,
• stock availability has been verified,
• fraud checks (where required) have been completed.

A pending payment does not guarantee order acceptance.

5. Payment Security and Fraud Prevention

CAGMAG takes payment security seriously.

To protect customers and prevent fraudulent transactions, we may perform additional verification checks.

These checks may include:

• payment verification,
• address verification,
• identity confirmation,
• requesting additional information,
• reviewing unusual order activity.

Orders may be delayed or cancelled if we reasonably believe there is a risk of fraud or unauthorised payment.

6. Fraud Screening for High-Value Orders

Because CAGMAG sells high-value electronics and professional equipment, additional security measures may apply to certain purchases.

Examples include:

• large-value transactions,
• multiple high-value purchases,
• unusual delivery locations,
• mismatched billing and shipping details,
• international orders.

We may request:

• confirmation of identity,
• confirmation from the cardholder,
• additional payment verification.

These measures protect both customers and CAGMAG from fraudulent activity.

7. Cash Payments

Cash payments are accepted for eligible purchases made at our physical retail location.

For cash transactions:

• customers should verify their purchase before leaving the store,
• receipts should be retained as proof of purchase,
• large cash transactions may require additional verification where legally required.

CAGMAG reserves the right to refuse suspicious or potentially fraudulent cash transactions.

8. Card Payments

Card payments must be made using a valid payment card authorised by the cardholder.

Customers confirm that:

• they are authorised to use the payment method,
• the billing information provided is accurate,
• sufficient funds or credit are available.

Unauthorised use of payment cards may be reported to the relevant authorities or payment providers.

9. Bank Transfers

Where bank transfer payments are accepted:

Customers must ensure:

• the correct payment reference is used,
• the full invoice amount is transferred,
• payment is made from an authorised account.

Orders will generally not be dispatched until cleared funds have been received.

Bank transfer processing times vary depending on the banking institutions involved.

10. Currency and International Payments

Our primary trading currency is:

British Pounds Sterling (GBP)

International customers may see converted prices through their payment provider.

Currency conversion rates are determined by:

• banks,
• card networks,
• payment providers.

CAGMAG is not responsible for exchange rate differences or foreign transaction fees charged by financial institutions.

11. Taxes and Additional Charges

Product prices may include applicable taxes where required.

International customers may be responsible for:

• import duties,
• customs charges,
• local taxes,
• brokerage fees.

These charges are determined by destination authorities and are outside CAGMAG's control.

12. Failed or Declined Payments

If payment fails or is declined:

• the order may not be processed,
• goods will not be dispatched,
• customers may need to use another payment method.

Common reasons for declined payments include:

• insufficient funds,
• incorrect card information,
• bank security restrictions,
• expired cards,
• fraud prevention checks.

Customers should contact their payment provider if assistance is required.

13. Payment Confirmation

After successful payment, customers may receive:

• order confirmation email,
• payment confirmation,
• invoice or receipt.

Customers should retain these records for:

• warranty claims,
• returns,
• accounting purposes,
• proof of purchase.

14. Refund Payments

Approved refunds are processed according to our Returns & Refund Policy.

Refunds are normally issued:

• to the original payment method,
• for the approved refund amount.

For security reasons, CAGMAG cannot normally refund to a different payment method.

15. Refund Processing Times

Once a refund has been approved:

• CAGMAG processes the refund promptly.
• The payment provider or bank controls when funds appear in the customer's account.

Typical processing times may vary between:

• 3–10 business days for card payments,
• several business days for digital wallets,
• bank-dependent timelines for transfers.

16. Chargebacks and Payment Disputes

Customers should contact CAGMAG before initiating a chargeback.

Many issues can be resolved through:

• replacement,
• refund,
• order investigation,
• warranty assistance,
• delivery verification.

If a chargeback is submitted, CAGMAG may provide evidence to the payment processor, including:

• order information,
• payment confirmation,
• communication history,
• delivery tracking,
• customer acceptance of policies,
• refund records.

17. Unauthorised Transactions

If a customer believes their payment method has been used without authorisation, they should:

1. Contact their bank or payment provider immediately.
2. Contact CAGMAG with relevant order information.
3. Cooperate with any investigation.

We take suspected payment fraud seriously and will cooperate with payment providers and relevant authorities where required.

18. Payment Errors

If an error occurs, including:

• duplicate payment,
• incorrect amount charged,
• technical payment issue,

customers should contact us immediately.

We will investigate and correct genuine payment errors where appropriate.

19. Pricing Errors and Payment Adjustments

Occasionally, technical errors may result in incorrect pricing.

If a product is listed incorrectly due to:

• system errors,
• incorrect supplier information,
• technical problems,

CAGMAG reserves the right to cancel the order and provide a refund where payment has already been collected.

20. Subscription and Recurring Payments

Unless specifically stated otherwise, CAGMAG does not operate automatic recurring payment arrangements.

Customers will not be charged repeatedly without explicit agreement.

21. Business Customer Payments

Business customers purchasing through CAGMAG agree that:

• invoices must be paid according to agreed terms,
• payment obligations remain valid regardless of internal procurement processes,
• unauthorised payment reversals may result in collection action.

Commercial customers may be subject to separate agreements.

22. Payment Compliance

CAGMAG works with payment providers that maintain appropriate security standards.

Customers agree not to:

• use stolen payment information,
• attempt fraudulent transactions,
• manipulate payment systems,
• abuse refund processes.

Such activity may result in account restrictions and legal action where appropriate.

23. Changes to Payment Policy

CAGMAG may update this Payment Policy due to:

• changes in payment providers,
• legal requirements,
• security improvements,
• business operational changes.

The latest version will always be available on:

www.cagmag.co.uk

24. Contact Information

For payment-related questions:

CAGMAG

Website: www.cagmag.co.uk
Email: support@cagmag.co.uk

Our customer support team aims to respond within 1–2 business days.