1. Introduction
At CAGMAG ("we", "our", "us"), we aim to provide reliable, secure, and efficient delivery services for customers worldwide. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through www.cagmag.co.uk and our physical retail operations.
This policy applies to all customers purchasing:
- High-end electronics
- Computer equipment
- Office supplies
- Business equipment
- Accessories
- Other products sold by CAGMAG
By placing an order with CAGMAG, you agree to the terms outlined in this Shipping & Delivery Policy together with our Terms & Conditions.
2. Shipping Locations
CAGMAG is a UK-based retailer providing products to customers internationally.
We currently support:
- United Kingdom deliveries
- International deliveries
- Business and bulk shipments
- Commercial deliveries where agreed
Shipping availability depends on:
- Product category
- Destination country
- Courier availability
- Import/export regulations
- Product restrictions
- Local delivery conditions
Some products may not be available for shipment to certain countries due to:
- manufacturer restrictions,
- export controls,
- local regulations,
- customs limitations,
- carrier restrictions.
3. Order Processing Time
Orders are processed after successful payment verification.
Standard processing time:
1–3 business days
Processing includes:
- payment confirmation,
- fraud screening where required,
- stock verification,
- product preparation,
- packaging,
- courier booking.
Orders placed during:
- weekends,
- public holidays,
- promotional periods,
- peak shopping seasons,
may require additional processing time.
Processing time is separate from delivery time.
4. Order Confirmation
After placing an order, customers will receive an order confirmation email containing:
- order number,
- purchased products,
- billing information,
- delivery address,
- payment confirmation,
- estimated delivery information.
Customers should review order details immediately.
If any information is incorrect, contact us as soon as possible.
We cannot guarantee changes after an order has entered processing or dispatch.
5. Shipping Methods
Available shipping methods may include:
- Standard delivery
- Express delivery
- Courier delivery
- Freight delivery for bulk orders
- International tracked shipping
- In-store collection (where available)
Available options and costs are displayed during checkout.
Shipping availability depends on the destination and product type.
6. Delivery Time Estimates
Delivery times are estimates and are not guaranteed unless a guaranteed delivery service has been specifically purchased.
Typical estimates:
United Kingdom
Standard delivery:
2–5 business days
Express delivery:
1–2 business days
International Delivery
International delivery:
5–20 business days
Delivery times may vary due to:
- customs clearance,
- destination country procedures,
- courier delays,
- weather conditions,
- public holidays,
- international transportation disruptions.
7. High-Value Product Deliveries
Because CAGMAG sells high-value electronics and professional equipment, certain orders may require additional security measures.
These may include:
- signature confirmation,
- identity verification,
- delivery restrictions,
- additional tracking,
- insurance requirements.
Customers may be contacted before dispatch for verification purposes.
These measures help protect both customers and CAGMAG against fraud and unauthorised transactions.
8. Tracking Information
Where available, tracking details will be provided after dispatch.
Customers should monitor tracking updates and ensure someone is available to receive deliveries where required.
Tracking information may take up to 48 hours after dispatch to become active.
9. Delivery Address Responsibility
Customers are responsible for providing accurate delivery information.
Before completing an order, customers should verify:
- name,
- street address,
- postcode/ZIP code,
- apartment/unit number,
- phone number,
- email address.
CAGMAG is not responsible for delays or failed deliveries caused by incorrect customer-provided information.
10. Failed Delivery Attempts
If a courier attempts delivery but cannot complete delivery due to:
- nobody being available,
- incorrect address,
- refusal to accept delivery,
- failure to collect from a collection point,
the customer may be responsible for additional delivery charges.
Customers should follow courier instructions to rearrange delivery where available.
11. Lost or Missing Parcels
If tracking shows that an order has not arrived, customers should contact us.
We may request:
- order information,
- delivery confirmation details,
- confirmation of delivery address,
- communication with the courier.
We will investigate missing shipments with the relevant courier.
Resolution may include:
- replacement shipment,
- refund,
- courier claim process,
depending on the circumstances.
12. Damaged Deliveries
Customers should inspect packages upon receipt.
If a parcel arrives damaged:
- Take photographs of the packaging.
- Photograph the product damage.
- Keep all packaging materials.
- Contact CAGMAG promptly.
Damage claims are easier to investigate when reported quickly.
Customers should not dispose of damaged packaging until the claim process has been completed.
13. Signature Requirements
For certain products, especially expensive electronics, we may require:
- signature confirmation,
- ID verification,
- authorised recipient confirmation.
If a customer requests delivery without signature where signature is required, CAGMAG may not be responsible for loss after delivery confirmation.
14. International Shipping
International customers acknowledge that deliveries may involve customs procedures.
The customer may be responsible for:
- import duties,
- customs fees,
- VAT,
- brokerage charges,
- local taxes.
These charges are determined by the destination country and are not controlled by CAGMAG.
Customers should check local import requirements before ordering.
15. Customs Delays
International shipments may be delayed due to:
- customs inspections,
- incomplete documentation,
- unpaid duties,
- government restrictions,
- public holidays.
Such delays are outside our direct control.
We will assist customers where reasonably possible but cannot guarantee customs clearance times.
16. Customs Refusals
If a shipment is refused by customs due to:
- customer failure to provide documents,
- unpaid import charges,
- prohibited import restrictions,
- incorrect customer information,
any return shipping costs, customs charges, or fees may be deducted from any refund where legally permitted.
17. Bulk and Business Shipping
For large commercial orders, CAGMAG may arrange:
- pallet delivery,
- freight shipping,
- dedicated courier services,
- customised logistics solutions.
Business customers may receive separate shipping quotations.
Bulk orders may require:
- advance payment,
- delivery scheduling,
- authorised receiving personnel,
- inspection upon delivery.
18. Click & Collect / In-Store Collection
Where available, customers may collect orders from our physical location.
Customers must bring:
- order confirmation,
- valid identification,
- payment confirmation where required.
Orders may only be released to the purchaser or an authorised person.
19. Shipping Insurance
Where applicable, shipments may include courier insurance or additional protection.
Insurance coverage may depend on:
- product value,
- courier terms,
- destination,
- shipping method selected.
20. Risk and Ownership
Ownership of products transfers according to applicable law and the terms of sale.
Customers should ensure that delivery information is accurate and that someone authorised is available to receive goods.
For business customers, additional commercial delivery terms may apply.
21. Delivery Restrictions
Certain products may have shipping limitations due to:
- battery regulations,
- electronics transportation rules,
- manufacturer restrictions,
- international trade regulations.
CAGMAG reserves the right to cancel or modify shipments where legally necessary.
22. Force Majeure
CAGMAG is not responsible for delays caused by circumstances outside our reasonable control, including:
- natural disasters,
- strikes,
- transport disruptions,
- government restrictions,
- international conflicts,
- courier failures,
- supply chain disruptions.
We will make reasonable efforts to minimise disruption.
23. Changes to Shipping Policy
We may update this Shipping & Delivery Policy periodically.
Changes may occur due to:
- courier changes,
- operational improvements,
- legal requirements,
- international shipping conditions.
The latest version will always be available on:
24. Contact Information
For questions regarding shipping, tracking, delivery delays, or lost parcels:
CAGMAG
Website: www.cagmag.co.uk
Email: support@cagmag.co.uk
Customer enquiries are normally answered within 1–2 business days.